Corporate Sprinklr training
Sprinklr corporate training, taught from three years inside the platform
Hands-on Sprinklr CXM training — Agent Console, conversational AI and voice, Guided Workflows, AI+ Studio, quality and workforce management — part of 120+ trainings delivered to 1500+ professionals, on-site anywhere in India or remote.
The approach
Most Sprinklr rollouts use a fraction of what was licensed. The console gets worked around, bots are built once and never tuned, and reporting ends up in exported spreadsheets. These programmes close that gap, in your own instance wherever access allows.
I have worked hands-on with Sprinklr for the last three years alongside my engineering roles — which is why the conversational AI and AI+ Studio modules go further than a feature tour.
Curriculum
What the programme covers
Agent Console and Customer 360
Configuring and customising the console agents spend their day in, extending Customer 360 through its APIs, and Guided Workflows that carry agents through complex cases.
- Agent Console
- Customer 360
- Guided Workflows
Conversational AI, IVR and voice
Chatbots and Conversational IVR built and tuned after launch, with VoiceConnect and enterprise telephony integration so voice and digital share one customer view.
- Conversational AI
- IVR
- VoiceConnect
AI+ Studio and AI governance
Generative AI inside Sprinklr through AI+ Studio — and the responsible-AI guardrails that decide what gets automated and what keeps a human in the loop.
- AI+ Studio
- Responsible AI
- Governance
Platform foundations and Entity Studio
Navigation, entity and data modelling in Entity Studio — the groundwork that keeps every later configuration clean.
- Entity Studio
- Data modelling
Quality, WFM and reporting
Quality Management and conversational analytics, workforce management for forecasting and scheduling, and reporting that answers questions without an export.
- Quality Management
- WFM
- Analytics
Operations, release and capstone
Platform security, access control and release management, closing with an integrated capstone: one end-to-end use case built across every module.
- Security
- Release management
- Capstone
Who it’s for
- Contact-centre and CX teams rolling Sprinklr out
- Platform admins inheriting an instance they did not configure
- Supervisors and QA leads running quality and workforce management
- Engineering teams integrating Sprinklr with telephony and internal systems
How it runs
On-site workshops
Delivered at your office anywhere in India — full-day or multi-day cohorts.
Remote cohorts
Live sessions for distributed teams, worldwide time zones.
Instance-led labs
Hands-on work in your own sandbox or non-production instance where access allows.
India — on-site nationwide, remote worldwide
Common questions
Who is this Sprinklr training for?
Contact-centre and CX teams rolling the platform out, admins inheriting an existing instance, supervisors running quality and workforce management, and engineers integrating Sprinklr with telephony and internal systems. Each cohort gets the modules that match its job.
What Sprinklr experience is this based on?
Three years of hands-on Sprinklr work across CGI and Signify — Agent Console and Customer 360, conversational AI and voice journeys, Guided Workflows, AI+ Studio, and the reporting and operations around them — alongside eight years of mobile and AI engineering.
Is this official Sprinklr certification?
No. It is independent, practitioner-led training. It complements Sprinklr's own certification paths and is scoped to how your organisation actually uses the platform.
Can training run in our own Sprinklr instance?
Yes, and it works considerably better that way — a sandbox or non-production instance lets the team configure real journeys instead of watching a demo.
Do you deliver Sprinklr training on-site?
Yes — on-site anywhere in India, and remotely for distributed teams worldwide.
Ready to scope a cohort?
Tell me the team size, their starting point and what you want them to be able to do afterwards. I’ll come back with a shape and a price.